2ML have found that the ability for a utility to remain financially viable and be self-sustaining is supported by robust IT systems that enable it monitor its commercial activities and customer service delivery levels. The global community has evolved to better served using customers IT supported systems. For utilities this is very important in ensuring accurately charging customers as well as getting feedback from the customer.

It is important that utilities improve their IT systems by upgrading them to suit present technology or use what they have more effectively and efficiently. 2ML Consulting facilitates the design, & development of billing solutions and customer management support systems to suit the utility business needs.