Customer enumeration and tariff studies
For a utility/entity to thrive there is need to know the customer base and ensure the charges levied are fair and affordable. The lack of knowledge of customer locations and numbers has an effect on the level of service delivery and in so doing the tariff charges levies. Most utilities have challenges with billing and revenue collection due to a gap in these fields.
This is well represented in the utility in the level of business/customer growth and internally generated revenues. To bridge this gap utilities are supported in acquiring the right technologies and software’s to support and improve the business growth. This is mainly through up-to-date customer enumeration and mapping, billing and customer management systems for the client.
We also guide the client on tariff structures that are customer friendly and yet enable the utility cover its operational costs.
Our team participates right from analysis, to design, development, deployment, maintenance, training for the systems developed and finally user support to ensure that our clients get the best experience with the solutions developed with our guidance. Utilities supported include; Imo State Water Corporation (ISWC), Abia State Water Board (AbSWB), Taraba Water State and Sewerage Corporation (TAWASCO), Ogun State Water Corporation (OGSWC)